BDG Win - Privacy Policy

Information We Collect

Account & Registration Data

When you create an account on BDG Win, we collect your name, email address, date of birth, and any credentials you provide during registration. We also assign a unique user identifier to your account.

Usage & Device Data

We automatically collect information about how you interact with our platform, including IP address, device type, operating system, browser type, pages visited, time spent on pages, and clickstream data. This information is collected through cookies and similar tracking technologies.

Transaction & Payment Data

If you make purchases or engage in transactions on bdgwinapp.com.co, we collect transaction amounts, payment method type, billing details, and transaction history. Full payment card numbers are processed by our third-party payment processors and are not stored on our servers.

Communications Data

We retain records of communications you send to us, including support tickets, feedback forms, and email correspondence, to help us respond to your inquiries and improve our services.

Cookies & Tracking Technologies

BDG Win uses essential cookies necessary for the platform to function, as well as analytics cookies that help us understand user behaviour. You may manage cookie preferences through your browser settings; however, disabling essential cookies may limit platform functionality.

How We Use Your Information

Service Delivery

We use the information we collect to operate, maintain, and provide the BDG Win platform, process your transactions, authenticate your identity, and deliver the features and functionality you request.

Account Management

Your account data is used to manage your profile, verify your eligibility to use our services, enforce our Terms of Service, and communicate important account-related notices such as security alerts and policy updates.

Personalisation & Analytics

We use usage data and device data to personalise your experience, analyse platform performance, identify trends, and improve our product offerings. Analytics data is processed in aggregate form wherever possible.

Marketing & Promotions

With your consent, we may send you promotional communications about BDG Win offers, new features, and updates. You may opt out of marketing emails at any time by clicking the unsubscribe link in any such communication or by updating your notification preferences in your account settings.

Legal & Regulatory Compliance

We may use and disclose your information where required to comply with applicable law, respond to lawful requests from public authorities, enforce our legal rights, or protect the safety of our users and the public.

Fraud Prevention & Security

Transaction and usage data are used to detect, investigate, and prevent fraudulent activity, unauthorised access, and other security incidents that may harm you or BDG Win.

Your Rights

Access & Portability

You have the right to request a copy of the personal data we hold about you and, where technically feasible, to receive that data in a structured, commonly used, machine-readable format.

Correction

If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

Deletion

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where processing is otherwise unlawful. Certain data may be retained where we have a legitimate legal obligation to do so.

Restriction & Objection

You have the right to request that we restrict the processing of your personal data in certain circumstances, and to object to processing carried out on the basis of our legitimate interests. Where we process data for direct marketing purposes, you may object at any time.

Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the details in the "Contact Us" section below. We will respond to all verified requests within 30 days. We may ask you to verify your identity before processing your request to protect your data from unauthorised access.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact the BDG Win privacy team:

Email: [email protected]

We aim to respond to all privacy inquiries within 5 business days.